Privacy Policy

Effective Date: July 10, 2026

Introduction and Scope

This Privacy Policy describes how HL Supply LLC ("we," "us," or "our") collects, uses, and discloses your personal information. This policy applies to all visitors of customhotelslippers.com, customers who submit order requests, and individuals who communicate with us via email or phone.

As a Delaware-registered Limited Liability Company with operations in New York and New Jersey, we comply with the Delaware Personal Data Privacy Act (DPDPA) and the New Jersey Data Privacy Act (NJDPA). By using our services, you consent to the data practices described in this policy.

Information We Collect

We collect several categories of information to facilitate your custom orders:

Identifiers: Name, shipping address, billing address, email address, and phone number.
Commercial Information: Custom logos, brand assets, and design files provided via our order form or email. We also track purchase history and transaction details.
Logistics Data: Information required for shipping and, where applicable, international customs clearance.
Technical Data: IP addresses, browser types, and interaction data collected via cookies or analytics tools to improve our website performance.
Communication Records: An archive of email correspondence at [email protected], including approvals for digital mockups and physical stitched samples.

Purpose of Processing

We process your data exclusively for the following business purposes:

Order Fulfillment: Designing, proofing, and manufacturing custom embroidered slippers.
Logistics: Coordinating production and shipping to your destination.
Quality Control: Verifying stitched sample photos against your approved logo artwork.
Legal Compliance: Satisfying tax, import, and trade regulations in the applicable jurisdictions.

International Data Transfers

To provide our custom manufacturing, your data may be transferred across international borders.

International Manufacturing: Your design files and shipping information are shared with our international manufacturing partners for production and packaging.
Shipping: Shipping and any applicable duties are quoted separately and confirmed with your final quote. We share your contact and shipping data with logistics providers as needed to deliver your order.
Data Protection: We ensure our international partners adhere to strict confidentiality standards regarding your intellectual property (logos) and personal data.

Sharing With Third Parties

We do not "sell" your personal data to third parties for marketing purposes. We only disclose data to:

Logistics Partners: International and domestic carriers (e.g., USPS, FedEx, UPS).
Customs Brokers: Where required to facilitate the legal entry of goods.
Payment Processors: To securely process transactions.
Legal Authorities: When required by law or to protect our rights in a dispute.

Data Retention and Security

We retain your design files and contact history to facilitate future re-orders and to maintain an audit trail of your email approvals.

Security: We implement administrative and technical safeguards to protect your data. However, as communications occur primarily via email, you acknowledge that no digital transmission is 100% secure.
Intellectual Property: You retain ownership of your logos. We act as a temporary custodian of these assets for the duration of the manufacturing process and for archival purposes.

Your Rights (Delaware, New York, and New Jersey)

Under applicable state privacy laws, you have the following rights:

Right to Access and Portability: You may request a copy of the data we hold about you.
Right to Correction: You may request that we fix inaccuracies in your contact info or order details.
Right to Deletion: You may request that we delete your data, provided there are no active orders or outstanding legal/tax requirements to retain it.
Right to Opt-Out: You may opt out of any non-essential data processing.

To exercise these rights, email [email protected].

Adults-Only Policy (18+)

Our products are sold to businesses and adults. We do not knowingly collect information from individuals under the age of 18. If we discover we have inadvertently collected information from a minor, we will delete it immediately.

Brand Origin and Transparency (EO 14392)

In accordance with Executive Order 14392 (March 2026) regarding truth in advertising: HL Supply LLC is an American-owned and operated business. While design, customer service, and management are based in the United States, our products are manufactured and fulfilled by our international partners.

Contact Information

For all privacy inquiries, legal notices, or data requests, please contact:
HL Supply LLC · 24A Trolley Sq, Unit #4143, Wilmington, DE 19806
Phone: (302) 203-9882 · Email: [email protected]